Thank you to an old favourite and important companion, the Oxford Dictionary.

Definition of communication

noun

  • 1 [mass noun] the imparting or exchanging of information by speaking, writing, or using some other medium:television is an effective means of communication at the moment I am in communication with London
  • [count noun] a letter or message containing information or news: a telephone communication
  • the successful conveying or sharing of ideas and feelings:there was a lack of communication between Pamela and her parents
  •  social contact:she gave him some hope of her return, or at least of their future communication

I like the third bullet point highlighted above.  A reminder that it’s one thing to communicate and another to do so successfully.

It’s why sending out an email does not = an employee communications plan.  Even if it’s a really, really, really good email.  Sorry!

Carol

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